Your travel has been booked by Diffusion Travel (“us” or “we”), on the basis of the following terms and conditions. The provide ticket(s) (“voucher(s)”) have been booked by us on your behalf with various third party Service Providers.
Each Service Provider may have their own terms & conditions applying to your travel.
It is your responsibility to familiarise yourself with the fare rules of each of your bookings as well as the inpidual supplier terms & conditions. If you require additional information than on your travel voucher or brochure then we recommend that you contact the Service Provider for further clarification.
You understand that Diffusion Travel is an intermediary Travel Agency. When purchasing travel related services with Diffusion Travel, Diffusion Travel receives a commission from the third party suppliers your services are operated by.
Third-party booking software provider
Diffusion Travel uses a third-party wholesale platform to make your bookings with each service provider. All prices are dynamic and subject to change at any time at the discretion of the supplier, that is set by the supplier.
(1) BOOKING CONFIRMATIONS
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, campervans & bed nights. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time. It is your responsibility to ensure you redeem your tickets on the dates booked.
Open Dated tickets: It is your responsibility to book your preferred date of travel in advance with each inpidual Service Provider as per the details provided on your voucher. You will need to book these in with advanced notice. Please be aware open dated tickets are subject to supplier price fluctuations which you could incur.
(2) DATE CHANGES
Due to a number of factors, tickets for tours, transport and accommodation are subject to price fluctuations. If you decide to change your booked dates, you may incur additional supplier fees to do so. If you wish to change the dates of your booked tours, transport or accommodation you must organise it with the Service Provider, directly or by contacting [email protected] with adequate notice.
If you or the service provider requires us to change your dates, an administrative fee will be applied to each booking.
(3) DEPOSITS
Deposits or partial payments paid to Diffusion Travel for planned tours, accommodation, transport and travel itineraries are non-refundable & non-transferable if you are unable to proceed with your booking. Diffusion Travel charge a 1.6% card fee on top of any payment made via card machine and a 2% card fee on top of any payment made via payment link which is non-refundable.
(4) CANCELLATIONS & REFUNDS
Fees paid to Diffusion Travel for card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.
If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. (“Cancellation Fee”).
In addition to Diffusion Travel Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions.
It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
The Cancellation Fee will apply in all cases where a tour is able to run.
Some examples include, but not limited to;
- Change of mind.
- You have decided not to proceed with your booked travel.
- A family member is unwell and you need to fly home / end your travel.
- If you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding)
- Your bus breaks down and you miss your planned departure.
- You overslept and missed your tours start time or pick up time.
- You misread the information of the tours pick up, start point, or start time.
- You are unwell and are unable to make your tour.
For instances that may be deemed out of your control, we endorse the recommendation of a suitable travel and/or cancellation insurance provider. You may wish to contact your travel/cancellation insurance provider to make a claim for any tours deemed non-refundable due to agent (Diffusion Travel) or supplier (service provider) cancellation fees.
If a tour or other travel service is cancelled by the Service Provider, we will first endeavour to rebook you free of charge. If this is not possible, we will refund you the amount you paid for the tour or other travel service less any supplier charges. This full refund is subject to a fully refundable amount being given to us from the supplier who is cancelling.
We highlight here that all suppliers have different cancellation policies applying to your travel and that it is important to familiarise yourself with these at time of purchase.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 90 days processing time, due to high volume. Refunds must be placed back onto the same valid Visa or Mastercard that you used to pay for your booking.
If your original payment to us was made in cash then your refund must be issued to an open bank account held in your name. We do not refund in cash.
ALL CANCELLATION REQUESTS MUST BE IN WRITING AND SENT VIA EMAIL TO: [email protected]
(5) CAR & CAMPERVAN RENTALS
When booking a car or campervan through Diffusion Travel, we secure and confirm your vehicle booking with the service provider. In some cases, a part payment deposit or a full payment is required at the time of booking to secure your vehicle. Deposits paid to Diffusion Travel for car and/or campervan rentals are non-refundable.
If full payment has been made to Diffusion Travel for your booking, our standard cancellation policy, and that of the service providers, will apply. Each service provider has their own Terms & Conditions, it is your responsibility to familiarise yourself with these terms and conditions.
(6) PRICES
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. Accordingly, the price of your travel is subject to change until such time as you pay for the travel in full.
(7) TRAVEL/ CANCELLATION INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. This includes Cancellation Cover for transport providers. Cancellation Reduction Protection (CRP) is a product that reduces Diffusion Travel cancellation fee from 50% to 25%. This is available to purchase at all branches.
World Nomads travel insurance policies offer coverage for more than 150 activities. Get a quote, make a claim, or buy or extend your policy while on the road.
(8) DIVE ACTIVITIES
(8.a ) When booking any Scuba ping related activities, you must advise us if you have a past history or currently suffer from any medical conditions including but not limited to: Asthma, wheezing, persistent chest pain, chronic sinus, chest surgery, high blood pressure, ear surgery, epilepsy, chronic bronchitis, collapsed lung, diabetes mellitus (sugar), fainting, seizure or blackouts, lung disease.
(8.b) When booking with us, you agree to our terms and conditions and further declare that you are not currently taking any prescribed medicine or drug (excluding oral contraceptives), you are not pregnant and that you are not flying within 24 hours of the completion of your pe. If you are refused to participate in any Scuba ping related activity booked on your behalf due to any pre existing medical condition then this will result in a 100% cancellation fee. If you are unsure whether you need to
declare a medical condition it is your responsibility to notify Diffusion Travel prior to booking.
(9) SERVICE PROVIDERS
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during inpidual tours or arrangements with inpidual Service Providers. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each inpidual Service Provider and you agree that you will not hold us liable in any such circumstance.
(10) EXTRA COSTS
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider. Some examples are: EMC Tax, Stinger suit hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fees, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. Please ensure you check with each service provider when you confirm your booking.
(11) PASSPORT, VISA, VACCINATION & IMMIGRATION
It is your responsibility to fulfil the passport, visa, vaccination and other immigration requirements for all transiting, stopover, or final destinations applicable to your itinerary. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months beyond your travel date to your destination.
(12) NATURAL DISASTERS, EPIDEMICS, PANDEMICS, & TRAVEL RESTRICTIONS
In the exceptionally rare and unlikely event that your booking cannot be completed due to a Natural Disaster, Epidemic, Pandemic, or Government Imposed Travel Restrictions then you will be entitled to a full refund less a 20% administration fee (“admin fee”). This is in addition to any supplier fees that may be applicable.
IN SUMMARY
Please read these points and ensure that you understand them. We want you to be well informed and have a great experience. We remind you that we charge a 50% cancellation fee, plus any supplier charges incurred for cancellations.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance.
If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.
Please understand that all deposit bookings made are non refundable. This includes Car and Campervan rentals.
Please understand that we do not refund in cash. If you have paid in cash, you will be refunded to an open bank account in your name. All cancellation requests must be made in writing and sent via email to: [email protected]
Please understand that if you cannot reach your tour and it still departs you will be unable to be refunded as the supplier will claim your ticket.
You are aware that by paying for your tours & accommodation vouchers you are hereby accepting the terms and conditions as detailed by Diffusion Travel.
It is YOUR responsibility to directly advise us and tour operators of any existing or previous medical conditions such as: Asthma, Heart Conditions, Allergies, Dietary Requirements, etc. If you are refused to participate in any of the activities booked on your behalf through any pre existing medical condition then failure to declare these at time of purchase will result in a 100% cancellation fee.
All ticket/voucher reissues attract a $30 administration fee per item booked. Transfers between tours will incur a $30 administration fee and transfers are at supplier’s discretion.
All quoted tours and accommodation are complete on your vouchers.
Privacy Policy
Diffusion Travel take the sharing of your details and privacy seriously and aim to keep these protected. However, your contact details may be passed on to the Service Providers you have booked with, and you may receive further information from Diffusion Travel and our tax return partners. If you would like a full copy of our privacy policy, please go to the following page on our website; https://diffusiontravel.com/privacy-policy
Terms and Conditions for Diffusion Travel Black Friday Sale
Sale Period: The Diffusion Travel Black Friday sale begins on 14th November at 10:00 AM AEST and ends on 3rd December at 10:00 AM AEST.
Availability: This offer is available exclusively online and cannot be redeemed in any of our physical store locations.
Restrictions: Black Friday discounts cannot be combined with any other offers, promotions, or discount codes.
Other Terms: All offers are subject to availability and may be modified or withdrawn at Diffusion Travel’ discretion.
Terms and Conditions for Diffusion Travel Refer a Friend Program
$50 Discount: The Refer a Friend program offers a $50 discount off your next booking when you refer a friend who completes a booking with Diffusion Travel using the your referral to receive $50 off.
Referral Requirement: To qualify for the discount, your friend must mention the referral at the time of booking prior to completing their payment. This ensures they receive $50 off their booking, and you become eligible for your discount.
Future Bookings Only: Discounts obtained through the Refer a Friend program are valid only for future bookings and cannot be used to rebook an existing reservation.
Minimum Spend Requirement: The minimum booking spend amount to receive a discount is $500 each for both you and your friend.
General Conditions: The Refer a Friend program is subject to change or termination at the discretion of Diffusion Travel. Discounts cannot be combined with other promotions or offers.
Future Bookings Only: Discounts obtained are valid only for future bookings and cannot be used to rebook an existing reservation.
Minimum order value: The minimum spend of $400 is required to use your discount on your next booking.
General Conditions: Discounts cannot be combined with other promotions or offers.